Billing and plans
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Everything to do with money lives in one place: the Billing page in your dashboard.
What is on your invoice
Your plan is custom, agreed in the proposal you signed. You pay for your setup and your first month when you sign your service agreement. After that, your monthly invoice combines three things:
- Your plan — the monthly amount in your service agreement.
- Extra work — any per-task or per-service work we did for you that month.
- AI usage — metered, based on how much work your agents actually did.
Billing shows your invoices, with a link to view or pay each one, and your AI spend for the month so far.
Paying and changing your payment method
Depending on your service agreement, each invoice is charged to your card on file or paid from the link in your invoice email. To change how you pay, use the link in any invoice email or ask your Raileon team.
Changing your plan
Plan changes go through your Raileon account team. Tell us what you need and we will send you a new proposal. The new plan is billed from then on.
Capping your AI spend
Your Raileon team sets a monthly cap on AI usage with you during setup, so AI usage can never surprise you. On the Billing page you can see how much of it you have used. You get a warning as you approach it, and — if you reach 100% — your agents pause until the cap is raised or the month resets. To change the cap, ask your Raileon team.
A cap is a ceiling, not a prepayment
Setting a cap does not charge you anything up front. You are billed for what your agents actually use; the cap just stops that number going past a figure you agreed.
Cancelling
To cancel, email your account team at admin@raileon.com, as set out in your service agreement. Cancelling never incurs a penalty. It takes effect at the end of your current billing period — your agents stop running at that point — and your data stays exportable for 7 days after that. The full terms — including what is and is not refundable — are on the Cancellation & Refunds page.