Security and your data
Last updated
Your data is yours. Here is exactly how it is protected.
Private workspace
Your workspace runs in its own isolated environment. Your workspace's data is logically isolated in our managed database, and no other customer's agent can read it.
Encryption
Your data is encrypted in transit and at rest. Connection credentials and access tokens are encrypted at rest, with a separate key for each workspace, and are only used by the system to call the service you connected. Access is restricted.
No training on your data
This one matters: your business data is never used to train public AI models. Your documents, emails, customer lists, and conversations stay in your private workspace and are used only to operate your agents.
Access controls
Only authorized Raileon team members can access your workspace, and only when it is needed to provide support or resolve an issue. Access is logged.
Daily backups
Your workspace is backed up automatically every day, with backups stored separately. This protects your data against accidental loss.
You can take your data with you
If you ever cancel, you can request a full export of your data in a standard, machine-readable format. After the retention window, your data is permanently deleted from our systems.
Have specific requirements?
If your business has particular compliance needs, reach out and we will walk through our security practices in detail. See Getting help.